Faculty members often feel ambivalent about student evaluations. Depending on the class and the instrument used, students frequently offer helpful observations and suggestions for improvement. On the other hand, some comments can be outrageously over the top, just plain wrong, or even potentially libelous. Then there is the nagging question of whether more rigorous instructors receive lower evaluations.
This is a worthy topic, especially in light of prospective implementation of HB 2504, which mandates that Texas institutions of higher education, via the Coordinating Board, formulate a plan to publish student evaluations of faculty online. Here's a link to a previous post on the subject. The degree to which these tools actually contribute to a valid assessment of instruction should inform any discussion in the months ahead. Based on comments by the bill's sponsors, the measure is intended to foster "transparency" for students and parents as they select courses in the curriculum.
H. William Rice, in the September 14 issue (subscription) of the Chronicle of Higher Education, offers some provocative observations on the usefulness of student evaluations. The entire piece is worth a look. The author, currently in the English department at Kennesaw State University, has many years of experience as a faculty member and supervisor.
Here are a couple of key passages:
"Sure, student evaluations have their limits. They should never be the only means of evaluating faculty members, and they should never be used to snoop on professors who deal with controversial subjects in their classes. Yes, administrators have been guilty of misusing them. But the benefits far outweigh the risks, and faculty members who actually want to become better teachers—and who believe that good teaching skills are not bequeathed to them in perpetuity with the awarding of a Ph.D.—should read them over and over again."
And:
"Furthermore, excluding students from the evaluation system ignores two basic laws of human psychology: We cannot see ourselves as others see us, and our profession, like any other, distorts the way we view the world. Is any professional in this litigious world of ours beyond being questioned by constituents? Imagine going to a neurosurgeon who tells you to ignore the complaints her patients have made to the medical board: She has a medical degree, so she can do surgery in any way she damn pleases.
Students are also very good at picking up on mundane aspects of one's teaching that over time can significantly undermine our educational system. Is the professor late? Do the tests the professor gives have anything to do with the subject of the classes? Does the professor show respect for the students? Comment on student papers? Return them promptly? Cancel class every Friday when it is sunny? Waste class time discussing personal problems or political or even spiritual concerns that have nothing to do with the subject of the course?
Most professors consider those matters to be issues of basic competence. But when faculty members become administrators and read volumes of evaluations, they generally discover that some professors are late every day, do not return papers, and think that the "little bastards" are their private audience for whatever they want to discuss. The newly minted administrator also discovers how overwhelmingly positive most evaluations are and how few of them have anything to do with the professor's politics. If academic freedom protects incompetence, then God help our educational system."